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Frequently Asked Questions

Can I bring a pet / dog?

As The Old Granary is located on a working farm, in order to keep your furry friends safe, we do not allow pets. Sorry!

Can I smoke

While smoking is not allowed inside any of the properties, we do offer comfortable and convenient outside seating areas where it is permitted.

What availability for car parking is there?

Our aim is to make your stay with us as convenient as possible, which is why we offer one car parking space per bedroom. If you require additional car parking please get in touch with us prior to your arrival date.

Do you supply a welcome pack?

We do indeed! Upon arrival, all properties will have a welcome pack that includes tea, coffee, hot chocolate, biscuits, sugar, a pint of milk and a selection of cereal.

What supplies are provided?

Basic cleaning products are provided.

What service provision is provided?

If you’re staying for 6 nights or more, we’ll change your linen and clean your property on a weekly basis. This takes place every Wednesday.

We can also provide an additional full clean for £25.

Can a cot or high chair be provided?

As we are a working farm and the safety of our guests is our priority, we don’t feel that these apartments are ideal for children, however, should you wish to bring your little ones along, we can of course provide you with a cot and a high chair.

Do you have wifi?

Those looking to work, surf the web or stream their favourite TV show or film can do so with ease as free wifi is provided with each property.

What happens if I arrive after the office is closed?

Prior to your arrival, you’ll be given access details for the gate. We’ll also provide you with a contact telephone number should you require assistance upon your arrival.

Terms & Conditions - at a glance

Here we have included some of our main terms and conditions to help you when booking. Please follow the link on our website for the full terms and conditions. If there is any difference between this and the full terms and conditions the full terms and conditions are the ones we will use.

Arrival and departure time

You can arrive from 3pm onwards. Please leave your accommodation by 10am on your departure day unless we have agreed otherwise.

Cancellation and changes to bookings

Please check everything we send you about your booking and let us know straight away if any of the information is wrong. We will do our best to make any changes to your booking but it may not always be possible. You may cancel your booking at any time. Any changes or cancellations must be made in writing. Our terms and conditions contain full details of our cancellation policy and changes to bookings policy including any relevant fees or charges.

Pets and assistance dogs

We regret that we do not allow your pets to join you at The Old Granary.
Assistance dogs are very welcome. There will be no extra charge and we will do all we can to support their stay.

Smoking policy

Smoking is not permitted anywhere in The Old Granary or immediately outside the building where smoke will disturb other guests. There will be some provision for smokers away from the building. Please do not smoke in the farm yard, sheds or near dry crops or straw.

Damage to the property/breakages

You must leave the property in a clean and tidy condition. Damage caused to The Old Granary or its contents must be reported immediately. Guests are liable for the cost of replacement and repairs.

Personal Injury or loss of property

We cannot accept liability for death or injury sustained by any guest or for the loss or damage to any guest’s property brought on to the premises including vehicles.

Insurance

Visitors are responsible for obtaining their own holiday/travel/cancellation insurance.

Safety

We want you to have a safe and enjoyable stay with us and we are keen to explain our work on the farm to you. The Old Granary is set within the working farm yard of Manor Farm and farm machinery will be operating there. There is also a pond and a reservoir nearby. Sometimes people shoot on our land (but dates for this will be put on nearby noticeboards and can be found on the FAQ section of the website). You are responsible for your own safety and the safety of any children with you at all times. Please stay away from machinery in the farmyard and do not enter fields where machinery is operating. Please drive carefully on farm roads and leave gates as you find them. Read any notices and ask us if you are unsure of where you can go.

CCTV

Guests must be aware that a CCTV system is in operation at the farm yard and in the vicinity of The Old Granary. This is for the safety and security of guests and others accessing the farm yard.

Full Terms & Conditions

Follow these links to view our full Terms & Conditions and Privacy Policy

Are there any restrictions to local permissive rights of way?

Our permissive rights of way are closed for 6 days a year.  2019 closure dates are:

– Wednesday 2nd October 2019

– Wednesday 9th October 2019

– Wednesday 23rd October 2019

– Wednesday 6th November 2019

– Wednesday 20th November 2019

– Wednesday  4th December 2019

If you have any questions, please contact us.